AgentOps (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, book a demo, submit an enquiry, or use our services.

1. Who we are

AgentOps
700 Bourke Street, Melbourne Victoria 3008
Phone: 0468 060 007
Email: [email protected]

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. What personal information we collect

We may collect personal information such as:

• Your Name

• Business Name

• Phone Number

• Email Address

• Job Title or Role

• Enquiry Details and Message Content

• Booking or Demo Request Details

• Customer Support Communications

Information you provide through forms, chatbot interactions, SMS, phone calls, or email

website usage information, device information, IP address, browser type, and cookies or similar technologies, billing or account information if you purchase or subscribe to our services, and

other information you choose to provide to us.

If you use AgentOps as a customer, we may also process information you upload, submit, or collect through the service, including customer enquiry details, call handling data, message content, contact records, and related business communications.

3. How we collect personal information

We may collect personal information:

• Directly from you when you complete a form, contact us, book a demo, subscribe, or communicate with us

• When you interact with our website, chatbot, emails, SMS, ads, or social media from your business or organisation where you are an employee, contractor, or representative

• From third-party service providers, integrations, analytics providers, advertising platforms, or referral partners automatically through cookies, analytics tools, and similar technologies

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including to:

• Provide, operate, maintain and improve our website and services

• Respond to enquiries and provide customer support

• Book, confirm and manage demos, calls, or appointments

• Set up and manage customer accounts

• Provide call handling, lead capture, chatbot, SMS, review request, and related automation services

• Send service-related communications, updates, alerts, and administrative notices

• Process payments and manage subscriptions

• Personalise user experience and improve website performance

• Monitor usage, troubleshoot issues, detect fraud, and maintain security

• Carry out analytics, product development, and business operations

• Comply with legal obligations and resolve disputes

• Send marketing communications where permitted by law or where you have consented

5. Direct marketing

We may send you marketing emails, SMS, or other communications about our services where you have consented, where you would reasonably expect to receive them, or where otherwise permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in the message, replying STOP to an SMS where available, or contacting us using the details above.

6. Cookies and analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, measure campaign performance, remember preferences, and improve our services.

You can usually manage cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Disclosure of personal information

We may disclose personal information to:

• Our employees, contractors, and related entities

• Hosting, cloud storage, CRM, telephony, messaging, analytics, payment, and customer support providers marketing, advertising, and technology partners

• Professional advisers, including legal, accounting, and insurance advisers

• Regulators, law enforcement bodies, courts, tribunals, or government agencies where required or authorised by law another party in connection with a merger, acquisition, restructure, sale of assets, or business transition

We take reasonable steps to ensure third-party service providers handle personal information appropriately.

8. Overseas disclosure

Some of our service providers or technology partners may store or process personal information outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to ensure it is handled in a manner consistent with applicable privacy requirements.

9. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure systems, encryption, monitoring, staff training, and contractual protections with service providers.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, to comply with legal obligations, resolve disputes, or enforce our agreements.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

11. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details above. We may need to verify your identity before processing your request.

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing using the details above.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

13. Third-party websites and services

Our website or service may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

14. Children

Our website and services are intended for business and adult users. We do not knowingly collect personal information from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

16. Contact us

AgentOps
700 Bourke Street, Melbourne Victoria 3008
Phone: 0468 060 007